Cancellation and late arrival

All bookings are final. Once paid, a booking cannot be cancelled, changed or refunded, and this applies however far ahead of your session you tell us.

That includes moving to a different session or a different mattress, and it includes not being able to come.

If something has gone wrong, such as a mistake at checkout or a duplicate charge, write to care@futureresonance.com with your booking reference and we will look at it. That is a request, not an entitlement.

Please arrive at least 20 minutes ahead of your scheduled session time. You will need a few minutes to settle onto your mattress before the sound begins.

We would strictly not be able to accept any guests who are more than 10 minutes late for their session, as this would disrupt the session flow for all guests.

A guest refused entry for late arrival is not refunded.

If Future Resonance cancels or reschedules a session for any reason, you may take a place at another session on the day or receive a full refund, whichever you prefer.